About 211 New York

Finding the right service to meet your need can be confusing, frustrating, and time consuming, to the point where you feel like giving up.

211 is an easy one-stop, free, confidential connection to local services that help people with food, housing, utilities, elder care, health & mental health, substance use, disaster assistance, and more.

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Our regional 211 providers cover 100% of New York State 24/7/365. Help is available by phone, text, and online guided searches.

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In 2024, the 211 NY contact centers handled over 2.045 millions requests for help with needs like food, housing, homeless services, mental health services, and transportation.

 

211 also supported the disaster response and recovery efforts after the tornados in Rome and Canastota as well as the flooding in the Southern Tier.