Need help? Get Connected
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211 connects New Yorkers to local resources and services --- including food, housing, mental health support, and more. It's free, confidential, and available 24/7 in multiple languages. Simply dial 211 on your phone to reach one of our friendly, caring, professional community resource specialists.
211 Regions in New York State
There are 12 regions within the 211 New York Statewide System. Each region maintains a hyper local directory of health and human services and offers comprehensive information and referral services available by calling 211, available 24/7 or texting your zip code to 898-211.
About 211
Finding the right service to meet your need can be confusing, frustrating, and time consuming, to the point where you feel like giving up.
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211 is an easy one-stop, free, confidential connection to local services that help people with food, housing, utilities, elder care, health & mental health, substance use, disaster assistance, and more. 211 provides expert, caring help.
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211 is available across the US and Canada. 99% of the US population is served by 211, and all of the Canadian population. To locate a 211 near you, visit 211.org.
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Our regional 211 providers cover 100% of New York State 24/7/365. Help is available by phone, text, and online guided searches.
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In 2025, the 211 NY contact centers handled over 2.1 million requests for help with needs like food, housing, homeless services, mental health, and transportation.
211 also supports communities in times of disaster. 2025 brought severe storms to Madison and Oneida Counties. 211 supported the disaster response and recovery efforts, helping community members affected connect to food, resources, and volunteer support with clean up.
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211 New York, Inc. is a subsidiary of the United Way of New York State.